Enhance Your Health and Wellness Journey
Download the Wellframe app to unlock a digital resource designed to help you achieve your health goals. Included in your health plan at no additional cost.
Easy to connect, get support, and stay on track
Sign in to your account and use the Find Care tool. Browse by category for fast results. You can also compare procedure costs.
- Medication management
- Pain management
- Physical activity tracker
- Nutrition guidance
- And more!
This benefit is included in your health plan at no extra cost.
What to expect from the app
Health goal checklist
Use in-network healthcare providers for the greatest savings. If you use out-of-network providers, you may pay more.
Chat with a personal health support clinician
Our team of personal health support clinicians can answer health questions, help you navigate the healthcare system, stay on track with medications, and more. You can send a private and secure message anytime to your personal health support clinician who will get back to you during business hours.
Health Resources
Explore a library of educational articles, videos, and other health and wellness resources.
All-around support
You can complete digital surveys that are reviewed by your personal health support clinician so they can support you with things like a new diagnosis or reaching your health goals. If you have a chronic condition, such as diabetes, a heart condition, or mental health concern, a personal health support clinician will connect with you through the app.
Enhance your wellness journey through a powerful, secure mobile app
Download the free Wellframe mobile app
- From your smartphone or mobile device, tap the QR code or app store button. If you’re on a laptop, scan the QR code from your smartphone or mobile device.
- Open the app. Your access code should autofill. If not, it’s: greenwellsi. (If using an Apple device, click “Allow Paste” when prompted.)
- Follow the instructions to complete the sign-up process. You will need your member ID card handy to enter your member ID number.
- If you need assistance, please call Personal Health Support at 888-742-1479, Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 9 a.m. to 1 p.m.
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Then, get ready to set your first health goal or send a message to your personal health support clinician.
Frequently asked questions
Who are the personal health support clinicians?
Personal health support clinicians (also called care managers) include registered nurses, registered dieticians, and licensed mental health clinicians.
What do personal health support clinicians do?
Our personal health support clinicians provide personalized, one-on-one support. Whether you have a complex medical condition, a recent surgery, or hospital admission, they are prepared to give you extra support at no extra cost.
They can also address other conditions you may be dealing with—like diabetes, hypertension, back pain, arthritis, or mental health concerns—so you can get the care you need.
They can also:
- Find resources for your health and recovery
- Coordinate care and services to help get the best treatment
- Navigate the complex healthcare system
- Address barriers to accessing care and using healthcare
When are the personal health support clinicians available?
The personal health support clinicians (or care managers) are available Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 9 a.m. to 1 p.m. Pacific Time.
You may contact them any time through secure messaging on the mobile app. Please note that they will respond during normal business hours.
What is the Wellframe mobile app?
The Wellframe mobile app lets you access health support on the go.
- Personalized daily checklist
- Track progress on your health goals
- Appointment and medication reminders
- Clinically approved articles and videos
The app also offers the convenience of private in-app messaging—ensuring you get the support you need when you need it.
How secure is my shared information?
The Wellframe mobile app is a secure and HIPAA-compliant platform. All activity is seen and managed only by your personal health support clinician.
Is there a cost associated with the app?
No, the wellness program is available to you at no out-of-pocket cost. There is also no cost for any of the other programs, such as weight loss, coping with stress, and caregiver resources. The Wellframe mobile app is also FREE to download.
Whom do I contact with questions?
- For general questions, contact Personal Health Support at 888-742-1479, Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 9 a.m. to 1 p.m. Pacific Time.
- For mobile app issues, contact Wellframe App Tech Support: help@wellframe.com
Wellframe is an independent company that provides digital support services.